Below are some frequently asked questions. If you don’t see yours here, please contact us at intlsales@starjoy.co — we’re here to help!
Our recipes are crafted with natural ingredients, carefully balanced to meet your pet’s nutritional needs at all life stages. We prioritize high-quality proteins, essential vitamins, and minerals, with no artificial additives or fillers — just clean, wholesome nutrition.
We recommend transitioning gradually over 7–10 days. Start by mixing 25% of our food with 75% of your pet’s current food, then slowly increase the proportion of new food while decreasing the old. This helps avoid digestive upset and allows your pet to adjust smoothly.
All our complete & balanced recipes are crafted to meet AAFCO standards, so they’re paw-fectly ready to serve on their own.
Store dry food in a cool, dry place, preferably in an airtight container to maintain freshness. For wet food, cover any unused portion and refrigerate, using it within 2–3 days.
Shelf life varies by product and local climate conditions, such as temperature and humidity. Simply check the label for the manufacturing and expiry dates!
